Your Cart

Privacy Policy


Privacy Policy

Your use of our websites, including our mobile websites, programs, and applications (collectively, the “Websites”), is governed by the terms of this Privacy Policy (hereinafter referred to as the “Policy”).

Please read the full Privacy Policy carefully before continuing. By accessing this Website or using any of its features, you agree to the terms of this Policy and are deemed to have fully accepted all its terms. If you do not agree, please close your browser and exit this Website.

1. Overview and Scope

We understand the importance of protecting the privacy of the personal information (“User Information”) that you and other visitors (collectively, the “Users”) provide on our Websites. We are committed to ensuring that your privacy and User Information are protected.

This Policy discloses how we collect, use, and share personal information, including information collected in our stores, websites, email and mobile alert services, other interactions with customers and users, and information we may collect through any third-party applications or websites, social networks, or social media websites (collectively, the “Applications”). This Policy applies regardless of how you access or use this Website (the “Services”). Some Services may contain supplementary information regarding information processing and choices. Please read these supplemental privacy statements to understand how they apply to you. This policy also describes your choices and rights regarding the use, access, correction, or deletion of your user information. By accessing and using our website, you consent to our use of your user information in accordance with this policy. When you access and/or use this website, we may ask you to expressly and unambiguously consent to our collection, processing, and sharing of your user information through an opt-in process.

Please read this policy carefully to understand our policies and practices regarding your user information and how we will process this information. By accessing or using this website, you agree to the terms of this policy. This policy may change at any time, and your continued use of this website indicates your agreement to be bound by the latest updated version of the policy. The disclosures in this policy constitute a "notice of collection" under the California Privacy Act and other applicable data privacy regulations.

2. Our Terms and Conditions

In addition to this policy, our collection and use of your personally identifiable information through this website is also subject to our Terms and Conditions. By accessing or otherwise using this website and/or our services, you agree to our Terms and Conditions and consent to our data processing as described in this policy, as well as any other privacy statements applicable to this website or related to your receipt of our services. If you do not agree, please stop using this website and our services.

For more information about your use of this website and our services and how we use your information, please see our Terms and Conditions.

3. Data Collection: The Information We Collect

When you use our website, we collect your user information. Sometimes you will submit information to us voluntarily, and sometimes information will be collected automatically. For example, your information will be collected when you use or register for our services, participate in our projects, subscribe to notifications, post content on the website, participate in promotional activities, contact us, or communicate or transact through the website. We also collect user information that third parties share with us with you if you have given your consent. Our processing of your user information is generally limited to processing orders, resolving user account issues, sending emails and text messages, and handling general inquiries. You are not required to provide us with the personal information we request, but if you choose not to, we may be unable to provide services or respond to any of your inquiries. We are the sole owner of the information collected on the website.

As described below, the type or category of user information collected may vary depending on how it is collected. We collect a variety of information from website users, including:

a. Personal Information: We may collect personally identifiable information such as your name, email address, mailing address, telephone number, billing information, any other identifier that can contact you, and any other information that you voluntarily submit. Generally, your personally identifiable information (“PII”) means any user information that can identify, associate, describe, reference you, your family, or your device, or that can be reasonably associated directly or indirectly with you, your family, or your device. It does not include: (i) publicly available information from government records; (ii) de-identified or aggregated information; or (iii) certain other personal data protected under other industry-specific state or federal laws. We may collect your personally identifiable information (PII) when you fill out forms, browse web pages, create accounts, order products, request information, provide us with information, and use other activities, programs, features, or resources we offer on the website.

All personal information you voluntarily provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. You always have the option not to provide the information we request. If you choose not to provide the information we request, you will still have access to this website, but if we need such information to provide you with services, we may require you to provide your information through other means. You can contact us in accordance with Article 19 to view and change your user information. Deleting your personal information may result in the deletion of your user account. We may not grant your request for changes if we believe that changing the information would violate any legal or regulatory requirements, or would result in inaccurate information. For more information about your rights regarding our collection and use of your user information, please see Article 10, “Your Privacy and Considerations.”

Your Privacy and Considerations

We are committed to providing you with choices regarding the personally identifiable information (PII) you provide to us. We have established mechanisms to allow you to control your PII.

Your Data Privacy Rights: Under the California Consumer Privacy Act (CCPA) and other applicable data privacy laws, residents of certain states may request disclosure of categories of personal information collected in the past 12 months, along with copies of specific personal information associated with them. Residents of certain states may also request the deletion of personal information collected from them. For more information on state data privacy laws, please see the following subsections.

You can exercise these rights through our Information Management Center, by calling our customer service team, or using the contact methods provided in Section 19. Please note that data subject requests are subject to authentication to verify your identity and state of residence. If your state's specific data privacy laws permit, you may authorize an agent to make a request on your behalf to access or delete personal information. However, we will require agents to provide written proof that they are legally authorized to make data requests on your behalf and to verify your identity directly. We will not discriminate against you for exercising any rights granted to you under applicable data privacy laws. However, we may offer you certain financial incentives that may result in different prices, rates, or quality tiers related to the value of your personal information.

Selling Personal Information: Under certain data privacy laws, you may have the right to choose not to "sell" your personal information. "Selling" personal information as defined in applicable data privacy laws may include many exchanges of information beyond the usual concept of "sell." We value customer privacy and will not receive compensation for disclosing your personal information. However, like many retailers, we disclose personal information (including business information) to certain third-party companies that provide advertising, marketing, and analytics-related services.


Children's Online Privacy Information: Children's Online Privacy Protection Act ("COPPA") Notice

This website is not designed for persons under the age of eighteen ("18"). We are not responsible for any access to or use of this website by children or minors under the age of eighteen. No person under the age of eighteen may provide any personal information to this website. We do not knowingly collect personal information from children under the age of eighteen. If you are under the age of eighteen, do not use this website or provide any information through any of its features, do not use any interactive features of this website, or provide us with any information about yourself, including but not limited to your name, address, telephone number, or email address. If we discover that we have collected or received personal information from a child under the age of 18 without verifying parental consent, we will delete that information. If you believe we may be holding any information about a child under the age of 18, please contact us.

We do not knowingly solicit data from or market to children under the age of 18. By using this website, you indicate that you are 18 years of age or older, or that you are the parent or guardian of a minor and consent to that minor's use of this website. If we discover that we have collected personal information from a user under the age of 18, we will deactivate that account and take reasonable steps to immediately delete such data from our records.

Revisions and Updates: Changes to the Privacy Policy

We reserve the right to update this policy at any time at our sole discretion. If there are any significant changes to our privacy practices in the future, we will post the updated Privacy Policy on the website. It is your responsibility to review any changes to this policy each time you use this website. We will not reduce your rights under this policy without your explicit consent. If you do not agree to the changes, we will respect any opt-out request you make after the effective date of the new Privacy Policy. The last modification date of this policy is shown above. This version of the Privacy Policy supersedes and repeals any previous privacy policies applicable to this website.
support@calenes.com